crikia Privacy Policy

crikia ("we", "our", "platform") provides a reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, store, use, and protect your personal information.

This policy applies to the crikia website (crikia.cam) and all pages under it. By using our services, you are considered to have agreed to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our services.

This policy applies only to those aged 21 or above. We do not knowingly collect any information from minors.

crikia may collect the following types of information from its users:

2.1 Identity Information

• Full name and date of birth
• Email address
• Mobile number (for registration and communication)
• National ID or passport number (for identity verification where applicable)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Technical Information

• IP address and device type
• Browser type and version
• Cookies and session data
• Site access times and page browsing history

2.4 Gaming Activity Information

• Game play history and betting records
• Bonus and promotional offer usage information
• Account settings and preferences

crikia collects your information in the following ways:

• Directly provided information: Information you provide during registration, login, deposit, or withdrawal processes.
• Automated collection: Information automatically collected through cookies, log files, and similar technologies when you visit our site.
• From third parties: Information received from legitimate third-party service providers for identity verification and fraud prevention purposes.
• Via payment processors: Transaction confirmation information from payment gateways such as bKash, Nagad, and Rocket.

We use your personal information for the following purposes:

• For account registration, verification, and management.
• For processing deposit and withdrawal transactions.
• For providing gaming services, bonuses, and promotional offers.
• For providing customer support and resolving complaints.
• For ensuring site security and preventing fraudulent activity.
• For monitoring user activity to comply with responsible gaming policies.
• For improving service quality and refining the user experience.
• For complying with applicable laws and regulations.
• For sending personalized notifications and offers (subject to your consent).

crikia uses industry-standard security technology to protect your personal information. Our security measures include:

5.1 Technical Protection

• SSL (Secure Socket Layer) encryption technology used for all data transfers.
• Server-side data encryption and secure database management.
• Regular security audits and vulnerability testing.
• Firewall and intrusion detection systems.

5.2 Organizational Protection

• Access to information is restricted to authorized personnel only.
• Regular staff training on privacy matters.
• A rapid response plan in the event of a data security breach.

5.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after account closure, some information may be retained for a defined period to meet legal obligations.

crikia does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

• Service providers: Trusted third parties engaged for payment processing, identity verification, and technical support — who are required to comply with our privacy policy.
• Legal obligations: To comply with court orders or applicable legal requirements.
• Fraud prevention: To maintain site security and stop illegal activity.
• Business transfers: In the event of a company merger or acquisition, though in such cases you will be notified in advance.

Beyond the reasons stated above, we will never disclose your information to third parties without your explicit consent.

The crikia website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help the site remember your preferences.

7.1 Types of Cookies We Use

• Essential cookies: Essential for maintaining login sessions and core service functionality.
• Functional cookies: For remembering your preferences and settings.
• Analytics cookies: For understanding site usage patterns and improving services.

7.2 Cookie Control

You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect some site functionality.

As a user of crikia, you have the following rights over your own information:

• Access: The right to request information about what data we hold about you.
• Right to correction: The right to request correction of any inaccuracies in your information.
• Right to deletion: The right to request deletion of your personal information in certain circumstances.
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to portability: The right to receive your information in a structured and commonly readable format.
• Right to object: The right to object to the processing of your information for certain purposes.
• Right to withdraw consent: Where processing of information is based on consent, the right to withdraw that consent at any time.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

crikia's services are for those aged 21 or above only. We do not knowingly collect any personal information from minors. An age verification process is in place during registration.

If we become aware that a minor's information has been stored with us, we will immediately delete that information and close the associated account. If parents believe their child has registered for our services, please contact us.

crikia reserves the right to change or update this privacy policy at any time. For significant changes, we will:

• Publish a clear notice on the website.
• Update the "Last Updated" date at the top of the policy.
• Endeavor to notify registered users via email.

Continued use of the site after changes will be considered acceptance of the revised policy. It is therefore recommended that you visit this page from time to time.

Your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that the transferred information remains under the protection standards described in this privacy policy and that the highest level of security is maintained.

Applicable legal frameworks and contractual safeguards are followed for international data transfers.

If you have any questions, comments, or requests regarding this privacy policy, please contact us:

Our privacy team aims to respond to your request within 30 business days of receipt. Complex matters may take longer, but we will provide you with regular updates on the progress.