Frequently Asked Questions
Answers to all your questions about crikia
From opening an account to withdrawing money via bKash — find answers to all your questions about every crikia service on this page.
crikia is a trusted online gaming platform in Bangladesh where you can enjoy cricket betting, slot games, and live casino fully in Bengali. Below we have organised the most frequently asked questions into five categories — account registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. If you cannot find your question, contact our 24/7 live chat.
Account and Registration
Account
To open an account at crikia, you will need an active mobile number and a valid National ID (NID) or passport. The registration process is completed entirely online — no documents need to be sent in person. After submitting your details, account verification usually takes just a few minutes.
crikia is for people aged 21 and above only. Age is verified during account registration and no accounts are approved for minors. This age limit is strictly enforced as part of our commitment to responsible gaming.
No, only one account per user is allowed. Any attempt to open a second account using the same mobile number or national ID will be automatically rejected, and the original account may also be put at risk. Enjoy all the benefits through a single account.
First make sure you are entering your mobile number and password correctly. If you have forgotten your password, use the "Forgot password?" option to reset it via OTP. If the problem persists, contact our 24/7 live chat — the support team will resolve it quickly.
Yes, some details can be updated from the account settings. However, changing your mobile number or national ID number requires identity verification. Contact the support team for any important information changes.
Deposits and Withdrawals
Payment
Deposits from bKash to crikia are usually credited to your account instantly. During periods of network congestion it may take a few minutes at most. The minimum deposit amount is ৳200 and there are no extra fees.
Yes, Nagad is fully supported at crikia — for both deposits and withdrawals. The minimum deposit is ৳200 and the minimum withdrawal is ৳500. Withdrawal requests are usually processed within 15 minutes to 2 hours.
Withdrawal requests via Rocket are usually processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. It may take slightly longer during late-night hours or peak times, but our payment team works around the clock.
The minimum deposit amount at crikia is ৳200 — by bKash, Nagad, or Rocket. The minimum withdrawal amount is ৳500. You can start playing with small amounts, which makes it convenient for new players.
crikia does not charge any deposit or withdrawal fees. However, your mobile banking service (bKash, Nagad, Rocket) may apply a small service charge according to their own terms. Check your mobile banking app for the latest charge information.
The maximum processing time for withdrawals is 2 hours. If you have not received the funds after that, contact crikia's 24/7 live chat and provide the transaction reference number. Our support team will investigate and resolve the matter promptly.
Games and Rules
Gameplay
To bet on BPL and all other cricket matches, log in to crikia and go to the Cricket section. Select your preferred match from the match list, choose the type of bet (match winner, toss, over/under, etc.), set your amount, and confirm. In-play betting is also available on live matches.
Slot games run on RNG (Random Number Generator) technology, so every spin is completely independent and does not depend on previous results. General advice is to start with low-volatility games, set a budget, and stay within it. Activating bonus features may increase your chances of winning.
Yes, all of crikia's live casino games are fully functional in a mobile browser. Without downloading a separate app, you can log in directly through a browser on an Android or iOS device and enjoy live roulette, live baccarat, or live dealer games. Use a fast internet connection for the best experience.
RTP (Return to Player) is a theoretical percentage that shows how much of total bets a game returns on average over the long term. It is not a guarantee of results in any single session. A higher RTP means the game returns comparatively more over the long term, but the outcome of every spin is completely random.
Yes, crikia only offers games from reputable game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming. The games from these providers are tested by independent third parties and use certified RNG, which ensures fair play.
Bonuses and Promotions
Offers
A 100% welcome bonus is available on your first deposit at crikia, up to a maximum of ৳5,000. Example: deposit ৳1,000 and you get a ৳1,000 bonus, giving you a total balance of ৳2,000. The bonus is activated even with a minimum deposit of ৳200. The wagering requirement for the bonus is 25 times.
The wagering requirement is the multiplier that tells you how many times the bonus amount must be wagered before it can be withdrawn. Example: if you receive a ৳1,000 bonus, you will need to place bets totalling 25 × ৳1,000 = ৳25,000 before you can withdraw it. This is a common industry standard practice.
No, progression through the VIP program is automatic. crikia has four VIP tiers — Bronze, Silver, Gold, and Platinum. You move up to higher tiers gradually by playing more and depositing more. At the Platinum tier, the weekly cashback can be up to 1.5%.
The weekly cashback in the crikia VIP program is: Bronze — up to 0.4%, Silver — up to 0.8%, Gold — up to 1.1%, Platinum — up to 1.5%. Cashback is added directly to your account and can be withdrawn without any extra conditions.
Yes, crikia runs special promotions during major tournaments such as IPL, T20 World Cup, and BPL. These offers are available for a limited time. Check crikia's promotions page regularly or ask via live chat for the latest promotion details.
Security and Responsible Gaming
Security
Yes, crikia uses full SSL encryption technology, which keeps your personal information and financial transactions secure. Our servers are operated in secure data centers and regular security audits are conducted. Your information is never sold to third parties.
Responsible gaming means playing for entertainment and staying within your means. crikia offers users deposit limits, session time reminders, and a self-exclusion option. You can temporarily or permanently close your account if you wish.
To activate self-exclusion, contact crikia's 24/7 live chat or send an email to [email protected]. After receiving your request, the support team will quickly apply a limit to your account for a specified period. Self-exclusion is a completely confidential process.
Yes, you can set a daily, weekly, or monthly deposit limit if you wish. Use this feature to keep your spending under control and enjoy gaming within your limits. Contact live chat to request a limit change.
If you are suspicious, contact crikia's live chat immediately and ask to temporarily lock your account. Then change your password and also secure your mobile banking PIN. Our security team will investigate and take the necessary steps.
Gaming addiction is a real problem and there is no shame in it. You will find guidance and a self-exclusion option on crikia's responsible gaming page. For outside support, talk to a family member or a trusted friend. crikia always supports a healthy and enjoyable gaming experience.
Still have questions?
Our support team is available around the clock — contact us via live chat or email for help in Bengali.
Email: [email protected] | 24/7 support as per BST (UTC+6)